What We Do

Improve Business believe that a holistic approach is needed to drive change into any organisation.  Too many change or improvement initiatives have remained just that, an initiative.  In order to ensure transformational change is sustainable and delivers real business results and organisational change, a complete Business Assurance approach is needed.

The Improve Business Assurance Model encompasses the definition and implementation of strategic goals and targets, the development and implementation of balanced scorecards and KPIs to measure business performance, the Management Control Systems that provide the management structure to review and monitor business performance, and a comprehensive business improvement programme delivering significant change and improvement projects.

Improve Business Assurance Model

Strategy Development and Execution

Transforming your strategy from bullet points on a presentation into a living and breathing system that drives management decisions and that is linked to operational performance

  • Strategic Development and Translation – we can help you turn your vision and values into strategic themes, direction and the “where and what” goals and objectives. We help you translate your strategic direction into manageable themes, with allocated senior owners, and ensure that the appropriate performance measurements are defined, then the data collection and review mechanisms are established to ensure that progress towards these targets is understood and acted upon.
  • The Improve Business Assurance Model – our holistic approach is based on the Kaplan & Norton Closed Loop Management system, linking the cycle of strategic planning and execution, the measurement and review of performance, and the review and adoption of the strategic objectives and measurements. This ensures that any business change is thought of in terms of a holistic model, rather than an isolated improvement. It ensures that the improvement activities are linked to the most important strategic and operational measures to ensure full alignment on the highest priority activities. It also provides a framework within which management decisions can be taken – ensuring that the impact of any improvements and changes are monitored on the key measures of success.

 

Business Performance Management

“What gets measured gets done” – The implementation of structured Management Control Systems underpinned by Balanced Scorecards and KPIs provides the infrastructure to manage your business. Linking the operational performance measurement to the Strategic Goals ensures that the critical business performance metrics are managed and reviewed, and that the organisation aligns with the strategic direction

  • Management Control Systems – ensures the “how” the organisation is managed, reviewed and ran; providing clarity of focus, accountability and responsibility. Having the right measures is only part of the solution – these need to be reviewed by the right people at the right time. We ensure that a “closed loop” review: from the performance / target gap analysis, through appropriate improvement action decision, action implementation and through to ensuring the measurement of impact of the actions on the key metrics. This helps to ensure that the effectiveness of actions taken are measured, and that there is clarity of ownership to ensure performance targets are met.
  • Performance Management and KPIs - with our expertise rooted in Balance Scorecard design and implementation, we turn the “what” that gets measured into reality. We ensure that the cascade of performance measures and their “cause and effect” relationship is understood, creating the alignment between operational metrics and the strategic and operational goals. This is supported through an established flexible software solution to track the metrics and provide
  • Alignment of improvement activities - the strategic and operational performance reviews against key metrics ensure effective prioritisation for business improvement activities, and also provide the closed loop system to monitor the consequential impact of the improvement activities on the key business performance metrics. This helps to ensure that the improvement actions are taken against the important issues for the organisation, which are high on the management agenda, thereby helping to ensure support for the improvement actions.

 

Change Management

As organisations continuously need to change and adapt to turbulent market conditions, the implementation and management of change requires expertise to ensure successful delivery and engagement of employees to make it happen.  Whether dealing with implementing changes in strategic approach, merging businesses or driving new processes and approaches, a systematic approach to change management is needed

Whether you are at the beginning of your change journey or have an established programme in need of boost, we have extensive (award winning) programme and change expertise in:

• Change and transformational improvement programme design and leadership
• Change programme, portfolio and project governance and management
• Business improvement deployment management
• Six Sigma and Lean techniques
• Change acceptance and management, including development and deployment of
• Change Management Frameworks
• Integration into Business Improvement methodologies and project delivery

 

Business Improvement Capability Development and Lean Six Sigma Deployment

The “horsepower” to drive change and improvement into your organisation, developing internal expertise in business problem solving, process improvement and process excellence is key to ensuring your organisation is lean and focused – driving both efficiency and effectiveness

 

Our team of Master Black Belts and Change Programme Managers are on hand to provide you with extensive experience in:

  • Programme design, build and implementation
  • Executive leadership coaching and training
  • Sponsor training and project selection
  • Lean process improvements
  • Change acceptance and management training and integration
  • Six Sigma and Lean project management and delivery
  • Six Sigma Green Belt, Black Belt and Master Black training and coaching