Case Studies & Client Feedback

Case Study - Lloyd’s Register

“Winning three out of the four categories we entered, and being a finalist in the fourth for the IQPC Process Excellence Awards is a great validation of all the hard work that the team has put into designing, launching and implementing such a comprehensive Business Assurance programme and for delivering world-class results to Lloyd’s Register. This would not have been possible without the dedicated support from Improve Business. In fact, when I saw the magnitude of the business changes necessary and the size of the challenges I faced in my new role as Business Assurance Director, I immediately thought of Michael Howarth as the best person to assist me make my vision reality. Michael has been with me at every step of this change journey from it’s inception through to receiving the external validation that we created a world-class programme at the IQPC Process Excellence Awards. Michael has been instrumental in building this programme and ensuring it’s success.”

Estelle Clark, Business Assurance Director, Lloyd’s Register

Lloyds Register

'It has been an absolute pleasure working with you. You provide us with great support, insights, meaningful feedback - excellent coaching!'


Peter Gough, York Factory Manager, Neste UK




'I feel honoured to have been on one of your training courses and having received some ongoing coaching and support from you. I really enjoyed your training technique and delivery and the way you engaged, interacted with and challenged your audience. I also appreciated how your coaching was supportive and yet challenging'.


Willie Allen, UK Market and Quality Manager, Nestle

Client Feedback

'Thanks for your support over the last couple of years. You've made a real difference in the execution of Green Belt projects at our factory. The project leaders have gained from your coaching and I've learned a lot about coaching Green Belts. Your style of coaching is something I will adopt, you have the right balance of results focus and methodology.'

Andrew Hall, Black Belt and Deployment Lead, Nestle UK,

'Fantastic Course, well delivered, can't wait to get going!' 

'Thanks for a good course - it has been brilliant (one of the best ever!)'

'One of the best training courses I have been on'


Participants on a Lean Six Sigma Green Belt course

'The Instructors use humour to make learning stick; really pragmatic approach without losing the statistical rigour behind DMAIC.'

'The only trainers who can make statistical analysis a fun exercise!'

 'They know their stuff and things come accross easily. Thanks for your energy!'


International participants on a Lean Six Sigma Black Belt course