Case Studies & Testimonials
“Winning three out of the four categories we entered, and being a finalist in the fourth for the IQPC Process Excellence Awards is a great validation of all the hard work that the team has put into designing, launching and implementing such a comprehensive Business Assurance programme and for delivering world-class results to Lloyd’s Register. This would not have been possible without the dedicated support from Improve Business. In fact, when I saw the magnitude of the business changes necessary and the size of the challenges I faced in my new role as Business Assurance Director, I immediately thought of Michael Howarth as the best person to assist me make my vision reality. Michael has been with me at every step of this change journey from it’s inception through to receiving the external validation that we created a world-class programme at the IQPC Process Excellence Awards. Michael has been instrumental in building this programme and ensuring it’s success.”
Estelle Clark, Business Assurance Director, Lloyd’s Register
